ServerFreak User Experience Review
October 1st, 2009 by James | This article was viewed 3,239 times.I have been with ServerFreak for a year now and had recently just upgraded my web hosting package. I will do my utmost best to review ServerFreak in a very detailed manner based on my experience so that those who are still struggling to find a “proper” web host can profit from this article.
Before I go venture into the details, I must say that I highly recommend ServerFreak as a webhost. I am very grateful to ServerFreak for they have ended my search for a good web hosting service.
Uptime and Reliability
One of the most sought after element of a good web host. ServerFreak certainly had this under control, as I have yet to experience any downtime since the first day I used their hosting service.
I did not rate 10 because I feel that I have not stayed with ServerFreak long enough to rate it 10.

Technical Support
There is only one word I would use to describe ServerFreak’s technical support service, it is “faultless”. For every ticket you have sent, there is always a reply and most of the time it is settled in a day. No time is wasted.
When I first registered with ServerFreak, this website is hosted in Malaysia. Well, most Malaysians would agree that foreign traffic into Malaysia is extremely slow. I was living in Australia and I was suffering from the slow internet connection.
I emailed ServerFreak instead of sending a ticket. To my surprise, I was provided with Sam’s MSN 30 minutes later. Then I asked Sam for advice regarding my situation and in less than an hour, my problem was settled and my web host had been transferred to a server located in the US.

Customer Service
The technical side of the company is superb, but not everybody can escape from being imperfect, of course ServerFreak is not excluded as well.
Problem with the customer service is that sometimes I am asked to send a ticket when I am desperately need things done. I completely understand that sending a ticket allows the support team to pin point which user actually requires help and securities issues.
But it is still “not so alright” to ask the customer to send a ticket when all they think is getting things sorted out through instant messenger. Instead, I would propose ServerFreak to revise a system that relate the instant messenger users with their customer database.
Other than that, the customer service is awesome.

Package Prices
With so many competitors out there, I am very sure that ServerFreak does not have a competitive price (low, cost effective) to compete.
However, I can’t agree more with ServerFreak’s motto “You get what you pay for”. It is obvious that ServerFreak do not oversell and by paying more you get extraordinary support.
These invaluable element will compensate for the less attractive price.

Flexibility
Another thing I love about ServerFreak is how flexible they are.
I just changed my shared hosting plan a month ago and before I change, I talked with them regarding the extra space I would not use. I proposed to convert all the excess space into bandwidth at a certain ratio.
Immediately, they agreed and offered a conversion ratio of 50MB space /1GB bandwidth. Sounds like a reasonable offer to me. I took it and is extremely satisfied by the change.

To end this article, I think it is fair to say that ServerFreak is a fantastic web hosting service but they still have a few places to improve. Highly recommended.







October 2nd, 2009 at 12:04 am
nice one! ill keep server freak in mind if i’m finding a future host
October 5th, 2009 at 10:57 pm
The shared hosting bandwidth is not enough for me ~ only 100GB. My blogs passed 100GB bandwidth last month. :P
October 6th, 2009 at 6:23 am
@Jayce
Actually it is possible to arrange a customized package with ServerFreak. It all boils down to whether you both can agree to the price for the package or not only :)
October 9th, 2009 at 3:29 pm
Nice post! I think I got the decision already =)
October 9th, 2009 at 5:53 pm
Great review on ServerFreak, it does look like they provide a great service, every time I visit this website, it always loads flawlessly for me =D
Till then,
Jean
November 9th, 2009 at 3:14 pm
Good review about ServerFreak. It’s really good web hosting company. I’ll try it.