I am sure a lot of you out there have heard countless complaints on Nuffnang not paying their publishers. I myself have even seen a screenshot of 15 thousand Malaysian Ringgits still lingering in the publisher’s account not being paid. How true are those? Does Nuffnang pay their publishers?

My Experience with Nuffnang Australia

On 20th of April, a mail was sent to my inbox congratulating me of my first Nuffnang Advertising Campaign by ANZ bank. It was a six weeks campaign and it ended at 30th of May. While I was checking out, the customer service was quite helpful, it sorted out my payment issues (long story) but it took some time.

After that I had successfully cashed out the money from my Nuffnang account. The status was pending and I did not expect to be paid anytime during May. And of course, it did not happen.

On June, I gave up checking on the pending status until a week ago (26th August) where I noticed the pending status was changed to “sent”. I immediately sent a support ticket half expecting a reply from Nuffnang.

Living to Nuffnang’s reputation for being slow, I did not get any replies for a week until 31st of August. David replied this time and explained that the cheque has been sent on 20th June, I did not receive any mails though. So after 3 emails with David, he cancelled the cheque and confirmed that he had sent the money to me through bank transfer.

My Point of View on Nuffnang Australia

As you can see from my experience above, Nuffnang do pay their publishers, just extremely a bit late. Still, better late than never, at least now I am paid and my hosting and domain expenses are covered by my own website’s revenue.

Also, for Australians dealing with Nuffnang Aus, also make sure you are dealing with the correct person. I have actually sent countless messages before to a different person (not David) but most of the time, there were no results. David on the other hand produces results. Look how long does it take for David to sort out my payment, 2 days.

On top of that, the same person, David also settled my featured blogger of the month in Nuffnang Australia.

How can Nuffnang Australia Improve?

Obviously, there is a lot of room for improvement for Nuffnang Australia. Here are a few suggestions to start with.

• Constant Feedback
  Customers want constant feedback from the company, a week of ignorance (especially on payment) is a big no.
• Train Incompetent Employees
  David is a good example of a competent employee, the previous person (which I will not mention the name) needs some serious training.
• Pay Publishers on Time
  Nobody likes being paid late and publishers are like the employee of Nuffnang. The last thing a successful company wants is the inability to pay their employees at the end of the month.
• Reply Support Tickets at Least Once Twice Day
  I check my email at least 10 times a day, my webhost (serverfreak) replies my email in less than 2 hours most of the time, my friends replies my email at least once a day. I don’t see any reason why a company like Nuffnang could not check and reply support tickets at least twice a day.

Of course, Nuffnang cannot change overnight and my suggestions would not necessary help at all. But one thing is for certain, it is faster to be a globally recognized advertising company if publishers are treated well.

So … Rumours? Is Nuffnang Trustable?

So what about the complaints on the internet regarding Nuffnang not paying publishers? Like I said earlier, I am in no position to deny that statement as other people have different experiences with Nuffnang.

However, do bear in mind that there might be a possibility that I was paid because my payment was small. While payments like the 15 thousand in the first paragraph are not paid at all.

Or perhaps it is some rumours other companies made to defame Nuffnang? You make the call.

To end this article, I have mentioned earlier that this article have two aims. The second aim would be to shed light to Australian bloggers that at least Nuffnang Australia still pays their publishers even though it might take a while to do so.

I can only comment on the effectiveness of Nuffnang Australia because I have personally dealt with them. For other countries such as Malaysia, Singapore or The Phillipines, I pray good luck to all of you.