I have been with ServerFreak for a year now and had recently just upgraded my web hosting package. I will do my utmost best to review ServerFreak  in a very detailed manner based on my experience so that those who are still struggling to find a “proper” web host can profit from this article.

Uptime and Reliability

One of the most sought after element of a good web host. ServerFreak certainly had this under control, as I have yet to experience any downtime since the first day I used their hosting service.

I did not rate 10 because I feel that I have not stayed with ServerFreak long enough to rate it 10.

Technical Support

There is only one word I would use to describe ServerFreak’s technical support service, it is “faultless”. For every ticket you have sent, there is always a reply and most of the time it is settled in a day. No time is wasted.

When I first registered with ServerFreak, this website is hosted in Malaysia. Well, most Malaysians would agree that foreign traffic into Malaysia is extremely slow. I was living in Australia and I was suffering from the slow internet connection.

I emailed ServerFreak instead of sending a ticket. To my surprise, I was provided with Sam’s MSN 30 minutes later. Then I asked Sam for advice regarding my situation and in less than an hour, my problem was settled and my web host had been transferred to a server located in the US.

Customer Service

The technical side of the company is superb, but not everybody can escape from being imperfect, of course ServerFreak is not excluded as well.

Problem with the customer service is that sometimes I am asked to send a ticket when I am desperately need things done. I completely understand that sending a ticket allows the support team to pin point which user actually requires help and securities issues.

But it is still “not so alright” to ask the customer to send a ticket when all they think is getting things sorted out through instant messenger. Instead, I would propose ServerFreak to revise a system that relate the instant messenger users with their customer database.

Other than that, the customer service is awesome.

Package Prices

With so many competitors out there, I am very sure that ServerFreak does not have a competitive price (low, cost effective) to compete.

However, I can’t agree more with ServerFreak’s motto “You get what you pay for”. It is obvious that ServerFreak do not oversell and by paying more you get extraordinary support.

These invaluable element will compensate for the less attractive price.

Flexibility

Another thing I love about ServerFreak is how flexible they are.

I just changed my shared hosting plan a month ago and before I change, I talked with them regarding the extra space I would not use. I proposed to convert all the excess space into bandwidth at a certain ratio.

Immediately, they agreed and offered a conversion ratio of 50MB space /1GB bandwidth. Sounds like a reasonable offer to me. I took it and is extremely satisfied by the change.

To end this article, I think it is fair to say that ServerFreak is a fantastic web hosting service but they still have a few places to improve. Highly recommended.